About Travel Agent Hanoi
We are Ngat & Simon, the husband and wife team behind Travel Agent Hanoi. Ngat is from Nam Dinh in Vietnam & Simon is from Middlesbrough in England in the United Kingdom. Since 2014, we have been a family Vietnam travel agency business bringing that same family-first care to every guest we welcome to Vietnam.
Why Book with Travel Agent Hanoi?
While Ngat has tremendous partnerships with the best quality hotels, homestays and resorts. She also has an excellent array of transport companies up and down the country.
Simon is an ex serviceman with the Royal Air Force in the United Kingdom. He will take good care of you with military precision, planning everything in detail, so you do not have to. From airport transfers, tour pick ups, he will be available by WhatsApp ready and waiting to ensure you are on your way.
He gives you that high level of support & services you expect from the west, but all for a Vietnamese price.
Simon has also acquired great knowledge of travelling in Vietnam to make sure you get the right destinations in your itinerary. He spent time up and down the country researching destinations & best times to visit. He has also travelled by every means possible. Motorbike, bicycle, car, bus, train, seaplane and even walked some of it for charity.
He has a fantastic knowledge of Vietnam and can advise you on where best to go and what to expect when you get there. Simon of Travel Agent Hanoi will also help you decide what's best for you and your family. Telling you honestly what is worth seeing, where is worth staying & and where is not.
Over the years we have helped many people with our professional Vietnam travel agency service. Even organising F1 Grand Prix Vietnam trips for clients through our partnership with F1 Vietnam, until covid stopped that! Many have trusted in what we do by making their voices heard in their reviews on Google & TripAdvisor. We hope you will also trust in us to deliver that perfect trip of a lifetime with Travel Agent Hanoi. See you soon. Contact us now for a service like no other.
How to Book with your local Travel Agent in Hanoi!
We at Travel Agent Hanoi can understand how difficult it can be to choosing the right holiday to Vietnam. Some booking agencies can also make it extremely difficult to allow you to get exactly what you want! We at Travel Agent Hanoi have made our website as easy as possible for you to choose from ready made package holiday itineraries. Or pick and choose parts you want in a bespoke package holiday to Vietnam.
Booking with Travel Agent Hanoi is very easy and we have even made a video to help you go through the process. From sending in the contact form, which I go through with you in the video, to receiving your reply from us.
You will have your very own bespoke itinerary to Vietnam within hours. Ready to start planning your flights to Vietnam and enjoy that wonderful trip of a lifetime?
Get started with your booking of a Vietnam holiday today and contact us below!
Ngát on a Halong Bay Cruise
Ngát with a H'Mong Minority Family
Ngát at Independence Palace in Saigon
OUR SERVICES
Tailor-Made Itineraries
Travel Agent Hanoi crafts bespoke cross-country holidays designed around your unique pace and interests. From private drivers and boutique 4-5★ hotels to luxury cruises and domestic flights, we manage every detail seamlessly from arrival to departure.
Curated Regional Modules
We feature an exclusive portfolio of short itineraries—from overnight Halong Bay cruises to cultural treks in Sapa. These are curated exclusively as immersive building blocks to weave into your complete, multi-week custom holiday package.
Interactive Mobile App
Download your complete, personalized Vietnam itinerary directly to your smartphone. Enjoy offline maps, real-time flight updates, hotel location details, and direct private messaging with our team right at your fingertips.
24/7 On-Ground Support
Enjoy absolute peace of mind while exploring Vietnam. Our local team is available around the clock via WhatsApp, phone, or email to assist with real-time support, schedule adjustments, or immediate translation needs.
Premium Travel Value
We partner exclusively with highly vetted boutique properties, luxury cruise lines, and expert local guides. By focusing on premium quality and flawless execution, we guarantee an exceptional, high-touch vacation experience.
Local Experts, Western Standards
Founded by Simon (UK) and Ngát (Vietnam), our agency blends Western service expectations and clear communication with deep, authentic local knowledge. We treat you like family from the moment you land.
The Family Cycling in Tam Coc
Simon before a Scenic Flight Over Halong Bay
The Family at the Top of Hang Mua (Ninh Binh)
We have travelled Vietnam!
As a family we have all taken a lot of these trips up and down the country ourselves in our spare time (check out our pics). Checking on tours authenticity and quality. Ensuring our guests enjoy the very best for their Vietnam holiday. We also stay in the same hotels we provide our guests to check on the high standards offered.
Being available and checking in from time to time. We take care of each and every guest as if they were part of our family, without intruding on your holiday of course. We are very passionate about our business and will shine through when organising your Vietnam vacation.
If you are happy to work with us, you will find us both very easy going & patient. Also you will find we are extremely responsive to any particular questions you may have about your upcoming Vietnam vacation.
Ngát & Will at Khai Dinh Tomb
Simon at Ban Gioc Waterfall
Simon & Will Looking to The Perfume River in Hue
Simon On The Ma Pi Leng Pass (Ha Giang Loop)
Simon in Phong Nha
Simon on The Ha Giang Loop
Let us plan and organise your custom made Vietnam holiday package now. From start to finish we will take care of you like one of the family!
We would like to show you some of our local Vietnam agency reviews to give you more confidence in our services. Click to see other Travel Agent Hanoi video Reviews!
What we can show you are TripAdvisor reviews, Google reviews and online video reviews. Reviews we have collected over the years from clients who have enjoyed their trip with us.
Hopefully when you see these reviews it will give us chance to offer you the same quality services we do all our clients.
Click the video to hear our local Vietnam agency reviews!
Guest Photos
